MTS offers bonus to customer care exec for convincing subscribers recharge more

I am using MTS mobile since June 2009 and MTS Mblaze dongle (EVDO wireless broadband) since July 2010. MTS at Kolkata as well as in WB is going great. I don't have complain for MTS network.

I use around 120 bucks per month on MTS mobile - which includes daily Re 1 rental for 100 sms per day to any number in India. It is more than MTS's ARPU. So I am high ARPU customer!

But I seldom recharge my MBlaze connection. I just keep it alive by fulfilling their 6 month condition of minimum recharge of 200 bucks. Only plan of MBlaze that I like is Rs 295 for 10 GiB at weekends for 30 days.

Recently I got two calls from MTS asking or pushing me to recharge more.

I go the 1st call from MTS, the person on the other side is certainly an asshole. He started the convo like this: Hello Sir, I am from MTS. Why don't you like to have caller tunes services?
WTF is this! It is my opinion to take these fucking bullshit VASs and who the hell are you I should explain to?!
Whatever I told him just these things more politely and he was sounded like messed up and said: Ok Sir! and  put the phone down! :)

I often get sms and calls from MTS's MBlaze section. They call me for changing my prepaid account to postpaid ones or informing me to send home services of MBlaze recharges (= they push me for recharge soon). But this time a Sumit called me and asked: Sir, when will you recharge your mblaze account. I told him that I want more data usage at cheaper price & validity can be of 7 days and as MTS has no such plans except STV295 I do not like recharge it anytime soon. He started luring me with plans which are crap with FUP of 1GB & then speed throttling. I told him I want speedy connection and MTS 1x network is already congested with voice customers. That time he started fumbling as I think he did not have this technical knowledge, and asked the same question again, when will you recharge? I told not any time soon....


After these 2 calls attended by me, I think MTS is pushing its CC execs for convincing customers for more recharges ! :)

What do you think ?

MTS Kolkata - from my view

So, Kolkata has 4th CDMA mobile operator launched. it's MTS India. It launched in Kolkata on 21th May, 2009.

I posted 2 articles on 'MTS launching in Kolkata' Read here :

link 1: MTS India is going to be Kolkata's 1st Phase-II Operator posted on 27th March, 2009

(Read it for details of MTS, a JV between Indian Shyam Telelink and Russian Sistema)

link 2: MTS ad in Kolkata for 1st time posted on 19th May,2009

Why am I posting the old news of MTS started service in kolkata, main reason is I took MTS connection, so i thought to post with all details of MTS. that's why this delay. in this post i am goin to discuss all things -plan details and its benefits etc etc.

MTS India - website ; Kolkata Page ; Kolkata Launch Press Release - PDF

MTS Prepaid plan (No Postpaid is there now)

* Pulse rate: 60sec

* Lifelong condition Minimum of Rs. 200 Top-Up over a period of 6 months.

This lifetime prepaid plan is cheapest with respect to any operators in Kolkata, only comparable offer comes from R-Com CDMA which needs Rs 555 Jadu pack to call all locals @ 50p/min.

But they are not selling the SIM alone (FYI none do so, Tata Indicom, Reliance Mobile CDMA or Virgin Mobile), the CDMA factor working here, so if you wana take MTS connection you have to shell out over 1000 bucks. in Kolkata they r offering 2 handsets - one Samsung and one ZTE (I bought last one 'coz ZTE set looks better than Samsung one) - no Huwaei handset comes here - Check MTS Kolkata Handset page. The Samsung superstar costs 1200/- and ZTE C339 costs 1000/- along with free SIM with lifetime validity(which costs Rs 49/- actually). Don't expect hi-fi handset at this price, so these are very basic handsets. and using a chinese GSM-CDMA dual handset, i find best voice clarity when calling. 

Now come to Msavers (STVs, actually):

MSaver499 pack for local 10,00,000min free MTS 2 MTS call as 150min/day and 10SMS/day to all network
Verdict: this offer is not going to be hit among general users. but if u r too caring lover may opt for it. in that case buy 2 sets and recharge one connection with it.

MSaver 99- offers local calls to any mobile @30p/min and local landline calls @50p/min for lifetime
Verdict: i think it's going to be a hit !

both of above are introductory offer, and for limited period of time and till stocks last. so grab them, i insist to buy Msaver99. but you can recharge both !

apart from this two, Msaver 98(FREE CALLING TO MTS) offers local MTS-2-MTS free unlimited calling and MSaver 31 (SMS PACK) for Local & National 1000 SMS to all network ,both for 30days. There is another STD PACK MSaver27 to call STD @Re1/min for 30days [Note only STD tariff will change].

Recharge vouchers Visit here

[most RV(Rs 50,100,200,500) offers full talktime deducting only S.T. , but Mini Fills(Rs 20,10) deduct Rs2 as Admin Fee]

MTS Care(Kolkata)

9153155155 for Calling from other connections, 155 from MTS mobile

Fax: 9153166166

Email: 155.wb@mtsindia.in

Review: Customer Care is good, new operator so no waiting to connect Customer care executives, they are helpful and has good knowledge on MTS. 

Get MTS kolkata ads: http://www.mtsindia.in/kol_advertising.html

About Network : CDMA offers better coverage

MTS network is best as per it's a new entrant. calling is smooth and in 1-try,voice is clear. even Roaming to Rest of Bengal offers same seamless network! just unbelievable! I don't know whose tower they hired ! 

Roaming over India is available via Tata Indicom's network.

Outgoing Calls - good and fast to connect, but problem with Airtel,Vodafone sometimes happen.

SMS : outgoing well fast, though my sms to my own Smart no, was not delivered !

Incoming SMS is delivered fast, though BSNL Bengal circle mobile takes it as STD no. ! it's normal, as it also happens in case of Aircel Bengal & BSNL Kolkata no.s !  and you can get Delivery report too.

Value Added Services VAS :

On Handset option is available.

Missed Call Alert

Its free  :) 

**MTS SIM was not recognized by Nokia 6275 (bought with Reliance),which works with Tata Indicom SIM card. PIN Code is asked and '12345' or '0000' is not working! though a chinese handset works well with MTS. 

Conclusion: I thought if MTS came here with same plans of TN,Kerala circles it may fail to hit. But their intro plan is awesome with lifelong local mobile calling @30p/min without any power cards. In last five years, Kolkata saw new operators - Tata, R-Com GSM(Smart), Aircel, Virgin, MTS. And if you analyze the trend - for intro in a metro like kolkata new operators must offer low tariff to other network also to catch new customers to make a good customer base 'coz if you offer free min to own netwrok people will not take it. that's why Tata and virgin fails to knock the door properly, Just remind Reliance India Mobile launch - they offered price of handset converted to free recharge vouchers, but their Smart was a failure during launch due to poor network and no network sharing from other GSM operators like Airtel and Vodafone. Aircel stormed kolkata with Rs.246voucher for unlimited local calling and they made a good base snapping from BSNL, Airtel and Vodafone and then Smart's Relaunching of 35p/min all loc calls for 1st 6months of connection during pan india launch of R-GSM! MTS just followed the rule, yeah remember another thing Kolkata is 1st metro to get MTS !! so they were very serious about it and launched just in 2 months of releasing news of 'Kolkata is getting under radar of Red'. But only CDMA factor oppose them, still I don't find enough respond from GSM users,but let me wait for 1 month 'coz most shops deny to sell MTS as it's CDMA. well I am hoping !dea(GSM) will come as 25p/min local call for lifetime before durgapuja in Kolkata.

All the best,

MTS ad 1st time on Kolkata

MTS India is coming to Kolkata which I heard & told many times. But I did not found any advertisement from MTS India. Well they started showing their ads , the 1st one I saw was on The Telegraph dated 18th May and 2nd one i find today 19th in Anandabazar patrika. Ad saying : " Everything will change, Get Ready "

These ads are not telling its MTS India to make people curious, but of course it's MTS launching!! just see their logo:

so it's new brand of fuchka (ফুচকা), :-o  , no it's MTS India. for your info, MTS is CDMA based mobile service provider. Read my early post on MTS. and it is coming with some awesome intro offers. just see MTS plans in Tamilnadu, as per sources Kolkata & WB circle will get same offer.

Tamilnadu >> 1. tariff - Click 2. Special tariff Vouchers - Click 3. Recharge Voucher - click

In short u can get lifelong 150 min free calling everyday to own network @ Rs 499/-  (actually 10,00,000 min free)and get lifetime connection just a mere Rs 49/- while default call rates are 35p to own and 70p to others as local calls, STD @ Rs 1.40/min nation wide SMS @ 50p ,and can opt for all local calls @49p for Rs 25/-- for 30 days and with spendin Rs99/- u can call MTS2MTS free for 30days. there are a no. of Msavers (STVs) for customers' needs !

Well their plans are awesome and too attractive , but only thing will go against it is their CDMA tech - people need a unlocked CDMA handset while most people are on GSM. But do u know why I am so interested in MTS, the reason is on CDMA sector in Kolkata and WB circle, R-Com has a monopoly which was facilitated by Tata's worst network and worst tariffs !! Mobile number portability is coming, so I want to see some fight from MTS, after all in that war winner is alwaz customers .....

If you like to hear MTS singnature tune - download it. It's also kool too !! 

UPDATE on 20.05.2009 

MTS network is active over Kolkata, though they are waiting for official launch, handsets-SIMs-Cutouts are distributed to the mobile shops and resellers. You can call MTS care @ +91 9143155155. 

MTS India is going to be Kolkata's 1st Phase-II Operator !

MTS India, A Sistema Shyam Company is going to launch its CDMA services in West Bengal, and probably Kolkata in April-June, 2009 !

[ I am telling 'probably Kolkata' beacuse Kolkata and WB telecom circles are different and in MTS website Kolkata is not mentioned. I think to launch services in a metro like Kolkata they don't have proper infrastructure still! ]

-::: FACTS :::-

• Shyam Telelink Limited (STL)  is a Joint Venture between India’s Shyam Group and Russian telecom giant Sistema SSA. Later Shyam Telelink Limited, the latest entrant in the Indian telecom space changed its name to Sistema Shyam TeleServices (SSTS). Sistema (LSE: SSA) is the majority share holder in this joint venture.

• On 30th September 2008 Shyam Telelink Limited (STL) launched their CDMA mobile services in the Rajasthan circle under the brand name ‘Rainbow’.

• Rainbow is based on world-class CDMA 1x Based Wireless Network Technology for Voice & Data Services on Mobile & Fixed Wireless Access Equipments supported by longest Reliable (Optical) Transport Network and the latest Switching System leading to Next Generation IMS Family with the most advanced and flexible Intelligent Network (IN).

• STL has licences and spectrum to provide mobile telephony services on the CDMA 
  platform across the country in 22 circles. Beginning with Jaipur, STL will role out pan- India operations shortly.
  
  
• Sistema is the largest public diversified corporation in Russia and the CIS, which manages fast growing companies operating in the consumer services sector and has over 100 million customers. SSTS have a strategic tie-up with Mobile TeleSystems OJSC (MTS: NYSE: MBT) of Russia that will bring the globally acclaimed brand – MTS – to India. MTS is the largest mobile phone operator in Russia and the CIS. Under the terms of the agreement, SSTS will have the right to use the MTS brand in all its marketing communication and advertising in India. 

• Sistema Shyam TeleServices (SSTS) has tied up with established players like ZTE, Huawei & Bleu to provide superior handset range & quality to its customers. The company offers pan India roaming facility to all it’s customers.

MTS India launched their CDMA services in Tamilnadu on 26th March,2009 with exclusive offers ! lifetime connection @ Rs 49 only with Rs 10 talktime, and tariff is Local 35p/min to own network and local calls to other network (includes Landlines too) @ 70p/min; STD  @ Rs. 1.40/min and all India SMS @ 50p !!

If these make you tempted , hold on ..... they are offering 10,00,000 free mins to own network (150min/day )if you recharge with Rs. 499 Voucher ! and if u calculate u will find with this pack u can call MTS2 MTS free upto their licence end -24.01.2028 !! 

Apart from this u can call MTS2 MTS free of cost for 30 days with Rs. 99 Msaver !

So this is the plan for Tamilnadu circle, offered by MTS India. 

HOW WILL BE THEIR NUMBERS ??

Kolkata circle 9143x-12345, WB circle : 9153x-12345

They will start services on 30..03.2009 in Kerala ! so Keep your fingers crossed for MTS coming to West Bengal !!

** A Update: MTS India launched in Kerala with the almost same plans of Tamilnadu, so we can expect this attractive & irresistable plans in WB too !!