BSNL Madhya Pradesh improves it's Customer Service Experience; Ensures 99% SLA Adherence with EverestIMS
EverestIMS ensured minimal downtime, real-time monitoring and hawk-eye view of the entire BSNL network across Madhya Pradesh, thereby creating satisfied and happy customer base yet again, for another Telco giant in India.
BENGALURU, India - July 31, 2018: EverestIMS Technologies Pvt Ltd (Everest), an Indian software product company specialized in providing software offerings for Unified IT Infra Management and ITSM, this time has successfully equipped the most prominent Indian Telco brand, BSNL with a one-stop solution. Everest's integrated solution, Infrastructure Management Suite (IMS) and ITILv3 based Ticketing Engine (Service Manager) helped BSNL to ensure maximum service quality along with SLA management.
BSNL, was earlier facing major hassles in managing business IT network present across multiple locations in Madhya Pradesh (MP). The BSNL network service link connectivity is spread across thousands of locations within the state through two of its prestigious clients, namely MP SWAN and MP High Court. However, in no time, customers started to complain about disrupted services, interrupted connectivity and heavy downtime -raising serious questions on the quality of services being provided by BSNL.