(Press Release) BSNL Improves Customer Experience with EverestIMS Solution

BSNL Madhya Pradesh improves it's Customer Service Experience; Ensures 99% SLA Adherence with EverestIMS

EverestIMS ensured minimal downtime, real-time monitoring and hawk-eye view of the entire BSNL network across Madhya Pradesh, thereby creating satisfied and happy customer base yet again, for another Telco giant in India.

BENGALURU, India - July 31, 2018: EverestIMS Technologies Pvt Ltd (Everest), an Indian software product company specialized in providing software offerings for Unified IT Infra Management and ITSM, this time has successfully equipped the most prominent Indian Telco brand, BSNL with a one-stop solution. Everest's integrated solution, Infrastructure Management Suite (IMS) and ITILv3 based Ticketing Engine (Service Manager) helped BSNL to ensure maximum service quality along with SLA management.

 

BSNL, was earlier facing major hassles in managing business IT network present across multiple locations in Madhya Pradesh (MP). The BSNL network service link connectivity is spread across thousands of locations within the state through two of its prestigious clients, namely MP SWAN and MP High Court. However, in no time, customers started to complain about disrupted services, interrupted connectivity and heavy downtime -raising serious questions on the quality of services being provided by BSNL.

11 Things Jio did to Indian Telescape; How Others React to Jio

​Reliance Jio came, and broke many rules of Indian telecom but the biggest question is can Jio sustain the hype created by itself? Jio during its journey ongoing, has created many milestones and reshaped the Indian telecom sector which turned out to be offering lowest data price in the world, and removed the un-serious or smaller players from the mobile turf (like RCom, Telenor, Tata Tele, Videocon, Aircel). 

Jio does not aim for becoming a simple mobile service provider, it's a brand focused on digital sector - and the tagline says it all, 'Jio - Digital Life'. 

#JioGigaFiber : Unrealistic Target, Tie up with Netflix or Own Contents

After disrupting mobile space with Jio, Mukesh Ambani targets DTH and Cable TV business with its fiber to home services (Jio Giga Fiber @ 1Gigabits per second) - with a target of 50 million subscribers in 1100 cities to achieve in two years. 

Jio Giga Fiber will provide  ultra high definition entertainment on TV, voice activated assistance, virtual reality gaming and digital shopping as well as smart home solutions on its state of art optic fiber network. Registration for Jio Giga Fiber will start from August 15, 2018. 

But but and but... 

Analysts believe that Jio's target to reach 50 million households with FTTH is an unrealistic target. The main reason is Indians prefer wireless internet on smartphone over fixed line broadband as the entry cost to FTTH is high plus they need to buy equipments of higher cost. But as Jio did for 4G with JioPhone, many believe that Jio may offer FTTH devices or CPE (customer premises equipment) at a nominal cost. Still you need to buy a smart TV costing nearly INR 20-40K minimum to unlock all features of Jio Fiber. 

What is ASHTAMANGAL Project under Telecom Ministry of India

BSNL with its social responsibility is working to connect remote parts of the country. To connect the north eastern states with high speed broadband Union Ministry had made a project. The project, part of the Comprehensive Telecom Development Plan for the North-Eastern Region (NER) to connect all 7 states of north east India was approved by Union Cabinet in September 2014 and BSNL got it by April 2016. The whole project is being funded by the Universal Service Obligation Fund (USOF). 

The project became a part of Digital India, a dream plan by PM Narendra Modi and it got rebranded as 'Ashtamangal' which includes 7 NE states (Assam, Tripura, Manipur, Mizoram, Arunachal Pradesh, Meghalaya, Nagaland) and Sikkim. BSNL Social Media posted a video on Ashtamangal project on January 19, 2018: https://www.youtube.com/watch?v=D1DbZLbG11s 

The phase I of Ashta Mangal project was completed on 16th of July 2018 as connectivity has been provided from Kolkata to Guwahati (Assam) and to other Seven State Headquarters of the region (NE) Shillong, Aizwal, Agartala, Itanagar, Dimapur, Kohima, Imphal, Tezpur and Nagaon using optical fibre power ground wire (OPGW). Gangtok has been connected to Siliguri and Kolkata. The cost was Rs 100 cr. Bandwidth of this region is up-graded by additional 810 Gbps by this project. Out of the 11,970 gram panchayats in North East, 5858 were taken up in the first phase and 2281 gram panchayats are Service Ready. 

The project of Ashtamangal also includes setting up 6994 towers to provide connectivity to 8621 villages and along the national highways at a cost of Rs 5336 crore.

The phase II of Ashta Mangal project, estimated cost of Rs 430 cr will connect District Headquarters, other cities and State Headquarters in North-East Region. The govt. of India wants the phase II to be completed by end of 2018. 

Official Opera Portable - How to Get Best of it

From my last Win7 reinstallation, I learnt a lesson hard regarding backup of browser's settings. Opera v12 had no issues, and I had a portable version in other drive. So with standardalone installation of Opera was there, and I copied all files from  C:\Users\MyName\AppData\Roaming\Opera Software\Opera Stable but when I paste this on this folder after reinstall, I found no data restored - including settings, bookmarks, extensions, log in data etc. 

So I planned for a portable installation of Opera - thankfully Opera now offers official portable version at https://www.opera.com/computer/portable which work for Win7 + Windows versions. Opera_PortableSetup.exe (approx 2MB or less) is the file I downloaded. 

Windows 10 on Lenovo Ideapad Z570 and Return to Win7

I have an old lappy - Lenovo Ideapad Z570 bought in 2011. It was on WinXP initially, then moved to Windows 7 for pretty long time - now it got slowed down and I planned for a format as well as an upgrade to Win10.

Win10 is not my choice due to its mobile UI oriented UX but it's the latest one from Microsoft. I installed Win10 - but found that Lenovo officially don't support Win10 on my model.

Win10 is fast, quite faster than Win7 - even the installation is faster.

Anyway main two issues I found with Win10 - and therefore I am now back to Windows 7 with Classic Shell.

1. Drivers are not available officially. I had a broken installation of Nvidia Graphics - but somehow it worked to bring my display resolution to 1366 x 768. The driver of WiFi for Win7 somehow worked.

2. With these troubles, I had another big issue. Win10 had got into Blue Screen error several times and restarted. IRQL_ unexpected_ value is the error code and I found that it's may be due to improper WiFi driver.